PRIVACY POLICY

We are committed to protect and respect your privacy. We want you to know the way we use and protect your personal given information. This policy (“Privacy Policy”) sets out the usage and the protection of any given personal information on this Website, order through our catalog. If you have any questions about this policy or do not agree with it, please contact our customer services department by email at online@geniecollection.com or by telephone +966 920000804 before using this Website.
We may change this policy from time to time by updating this page. You should check this page frequently to ensure that you agree with our terms and changes. This policy is effective from Nov 2021.

 

WHAT INFORMATION DO WE COLLECT?
In general, you can use this Website without giving us any information. However, additional services may be available if we have certain information about you. We may collect the following:
• Account registration information including your name, telephone number, postal address, and email address.
• Billing information (should you make a purchase with us).
• If you contact us, we may keep a record of that correspondence.
• Information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
• If you participate in surveys, feedback programs etc. your personal information, answers, and other information will be collected.
• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
We use this information to provide you with a better service, and in particular for the following reasons:
• To Provide you with a better service.
• To improve our products and services.
• To communicate with you by email, telephone or post if you have ordered or purchased products from us, either regarding the order or purchase or other matters regarding transactions between us or your customer relationship with us.
• To discuss matters regarding purchase transactions.
• To contact you by email, telephone, SMS or post according to your preferences, in order to share information with you about our products, services, and events that may be of interest to you.
• To contact you for market research purposes, if you have not objected to such use.
If you are a customer or you have previously asked us for information on our products:
If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email.

WHO DO WE SHARE THIS INFORMATION WITH?
We will not transfer or disclose your personal information to third parties other than to:
The suppliers we engage to help us run our business
Our affiliates, that is any member of our Group (meaning Genie Collection and Company and its subsidiaries), as defined by applicable local law, in order to process your data for the same purposes or within the same activity as indicated in this Privacy Policy; or A purchaser or potential purchaser of our business.
If we have your permission to, or we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply other agreements; or to protect the rights, property or safety of Genie Collection company. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction within the framework of the relevant data protection law.
Given that we are an international company, this process may include sending personal information to other countries, whose data protection laws may not be the same as may exist in your country of residence.

COOKIES
We use cookies for certain areas of our Website, including but not limited to session cookies, persistent cookies, and web beacons. Cookies are files that store information on your hard drive or browser that means that our Website can recognize that you have visited our Website before. They make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website. We use cookies to:
• Record your choice of language
• Record your specific information on the web pages you select to view
You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. However please note that this may prevent you from taking full advantage of the Website.

Terms and Conditions:

–  All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
– Saudi Arabia is our country of domicile
-Website  will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia
– We accept payments online using Visa and MasterCard credit/debit card in SAR.
– Refunds will be done only through the Original Mode of Payment

– Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia.

Data Deletion Policy:

We delete your data when we no longer need it or when you instruct us to do so. Users can request deletion of their data anytime.

Right to Erasure: You have a right to request that We delete the personal information We hold about You at any time, and We will take reasonable steps to delete Your personal information from Our current records.
Under the General Data Protection Regulation (GDPR), you have the right to have your data deleted and removed from our systems by contacting us on email at online@geniecollection.com or by telephone +966 920000804 .

You have the right to have your data deleted in the following circumstances:

• You feel your personal data is no longer necessary for the purposes for which we originally collected it.
• You no longer consent to our processing of your personal data.
• where you object to the processing. In this case, we will make a determination over where it has an overriding legitimate interest to continue the processing
• the personal data has been unlawfully processed
• the personal data has to be deleted due to a legal obligation
• You are a child, you represent a child, or you were a child at the time of the data processing and you feel your personal data was used to offer you information society services.

You must send us the appropriate reason for your request .
Upon receipt of a request, Genie Collection will delete your data .

 

Return or exchange policy:

* It is not allowed to return or exchange products after receiving them without reason.

* It is allowed to exchange the product only if it was received damaged or has any manufacturer error (We must be notified within 24 hours of receiving the order).

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